Hi Ultimate Pools team,
We would just like to send you through a quick note about how happy we are with the pool. We looked at several different pool companies when we were exploring putting in a pool but decided to use Ultimate Pools due to the follow-up we had and the care and attention to detail we received from the team. We had your team out multiple times to discuss several different options before we even had our first visit from your competition.
It was clear that the people involved in selling the pool were also involved in the installation and consent process and were able to provide a number of suggestions we hadn’t considered. With our difficult site at an established home, with access and space issues, we were worried about surprise costs but the quote and cost estimates we were given by Ultimate Pools was pretty much spot on and we never got any unexpected bills. There were several possible costs that we were clearly told could eventuate if there were any surprises during the dig but luckily for us these never eventuated.
While we waited for the delivery and during the installation we were kept well informed of the progress and what we could expect over the following few days. The team was always happy to answer any questions and kept all the different companies involved working towards getting the installation done as smoothly as possible.
Overall we have been impressed with the experience with Ultimate Pools, from the sales visits and options through to the installation and finished product. We couldn’t be happier.
Carl & Vanessa Hemmingsen
My wife and I were not pool people, but with my expected retirement in 2019, we reassessed everything. We researched every aspect of a pool. We were after a low maintenance pool that we could use when we wanted. We selected Ultimate Pools because they seemed to provide a complete service and were easy to deal with.
The pool we selected was:
- Fibreglass with a ceramic core (incl. a lifetime guarantee),
- With the lighting option
There were a number of add-ons but the basic pool shape, ledges and steps were all we needed. Ultimate Pools provided a project manager to coordinate the whole process, from obtaining the Consent to liaising with contractors they engaged and also my contractors. Any problems were quietly resolved, and there were no unexpected or additional costs.
The finished product is amazing and the combination of the pool, solar heating and landscaping have provided us with an entertaining area that is better than we had ever imagined.
Ultimate Pools were very professional; they discussed our requirements made suggestions to help us understand the process, kept us informed along the way, worked with a good network of contractors and other suppliers and delivered a product that we are proud of and will share with friends and family for years to come.
My bottom line was that the pool needed to be low maintenance and with the selection of the salt water option, it will also be low cost. The pool literally looks after itself.
If we did it again, we would use Ultimate Pools!!”
Mangawhai Heads, Northland
To whom it may concern,
Following a lengthy period of investigated different pool designs and the different types of pool construction we were quite disappointed in the level of service, information or lack there-of and the follow up from several pool companies we approached……….until we spoke with Steve Westlake from Ultimate Pools
From the moment we touched base with Steve he made himself available to meet us at our house, at a time convenient to us. At the first meeting Steve brought with him a range of information and brochures covering Ultimate Pools and their products and service. He covered this information in a thorough and professional manner and presented to us the Compass pool with its self-cleaning system and how the benefits and features would suit our family
Steve took the time to revisit us and review our renovation plans and covered off the range of questions we had as we were working with a tricky site for delivery of the pool and subsequent installation.
We were SOLD!
Steve worked closely with our builder, architect and the concrete company completing the surrounding deck prior to and during the process so the whole installation process worked seamlessly. Steve came the day prior to delivery to mark the pool location, position and height to confirm we were happy.
Installation day Steve, Warren and the team got to work and by the end of the day we had the pool
fill of water, backfilled ready for the concrete bond beam the following day. Quite impressive the
amount of work completed by the team!
As this is our first pool we really appreciated the fact that either Steve or Warren would visit daily after the install to check the system was operating correctly, the pool water was safe and clean and gave us a full rundown on how to check the water and complete the necessary cleaning processes (of which there are very few as the self-cleaning system pretty much does everything!!)
Now a year on, we are so happy with the choice we made to go with a Compass Pool. The finished result looks fantastic and our family and friends have so much fun. We have had so many positive comments from people who visit our property about how great the pool looks and are fascinated by the self-cleaning system!
We have and will continue to highly recommend Ultimate Pools to anyone thinking of adding a pool to their property/
Many thanks again to Ultimate Pools
E & S Stratton
Mairangi Bay, Auckland
After making the decision to install a swimming pool, we set our main criteria as, size, quality, guarantee and service. Looking at what is available in NZ, it then came down to what is offered. We believe we found the “Ultimate” pool that no other manufacturer offers.
(1) a self-cleaning system called “vantage”.
(2) the unique glass construction and wall thickness to keep a higher water temperature.
(3) a Lifetime transferable guarantee
(4) Service, from the Salesperson, Jeremy, the Owners Steve & Warren, all listened to what we wanted and gave quality advice.
After deciding on the Compass Ultimate Pools, the delivery and installation were second to none.
We were impressed with the installation, everything was constructed with quality and precise workmanship and adhered to the Engineers drawings. Another thing that impressed us was the management/staff relationship, everyone knew what to do and did it. We believe in choosing this pool we now have the “Ultimate” in swimming pools. Would we recommend Compass and Ultimate Pools—– DEFINITELY.”